If you are unhappy with your purchase for ANY reason, you have the option to return it! All Sauce products are warranted against defects in materials and workmanship for the lifetime of the product (this includes tassels). We will repair or replace at our discretion. Please contact us if this situation should arise.
Email: email@example.com Phone: (406) 556-2187
Return Details – please read carefully:
- To make an exchange, please place a new order for the item(s) you would like and then follow our guidelines to complete the return of your original order.
- Please return merchandise in a clean and resalable condition, with original hangtags intact.
- We suggest a traceable shipping method. Please keep your tracking numbers to properly document a safe return. Sauce cannot assume responsibility for lost or misdirected merchandise.
- Sauce will not accept any returns, defective merchandise, or warranty items without a proof of purchase or a valid receipt.
- Refunds will be made in the original form of payment for the product total only. Original shipping charges & return shipping charges are non-refundable. Please allow 5-10 days for the credit to post to your account.
- If returning product due to defective workmanship, we will gladly reimburse your return freight within the first 90 days. Otherwise, return shipping charges are nonrefundable.
- If we made a mistake with your order, we will pay to have the items returned to us, and replacements sent back to you. Otherwise, shipping costs for items returned or exchanged are the customer’s responsibility.
- We ask that merchandise be returned within 45 days of purchase. A return beyond 45 days requires pre-authorization and may result in store credit rather than a refund.
- Sauce reserves the right to refuse any returns we feel to be excessive and/or in bad faith.
You may enter our Returns Portal by clicking the link below!
This new portal allows US customers a seamless return process and automatically provides a return shipping label for you. The $6 return shipping cost will be deducted from your refund.
If you prefer to use our return worksheet and need a replacement, find your US Return Form Here.
Please refer to the Canadian Return Form included in your order and adhere to our Return Details above. (You can find a replacement Canadian Return Form Here.) If you would like to make an exchange, please follow the guidelines for a return and place a new order for the item you would like.
Click Here to be redirected to Canada Post to make a shipping label at home.
If you have questions about your return, please feel free to contact us!