Shipping & Returns

Sauce ships orders all over North America and throughout the world, to our wonderful customers.  Below you'll find shipping rates for our online order customers, information on our return policy & shipping rates to our wholesale/team club customers.  If you have any additional questions, please get in touch!

 

Shipping Rates for Online Orders

Shipping Rates to Customers in the United States

Order Total: 0 - $75: Standard Shipping = $6 | Express Shipping (2 day) = $15
Order Total: Over $75: Standard Shipping = FREE! | Express Shipping (2 day) = $10

Shipping Rates to Customers in Canada

Order Total: 0 - $100: Standard Shipping = $15 (Approximately 10-15 business days)
Order Total: Over $100: Standard Shipping = FREE! (Approximately 10-15 business days)

Canadian orders placed on our website will be delivered hassle-free by Canada Post.   All taxes & shipping costs are pre-paid when you place your order. In order to maintain a great experience for our Canadian customers, we consolidate all orders going to Canada and ship every 1-2 weeks (depending on volume of orders).  If you have questions about an expected delivery date for your package, please contact us.  To make things even easier, returns from Canadian customers will be sent to a Canadian address.

Holiday Shipping Schedule for Canadian Online Orders: 
Online orders destined for Canada placed before 12/8 will be delivered to the recipient in Canada by 12/22. 

Shipping Rates to All Other Countries

USPS Priority Mail with tracking (approx. 2 weeks) = $25 | First Class Mail without tracking (3-4 weeks) = $15

Any taxes, duties, fees or tariffs will be the purchaser’s responsibility

Returns

Returns

If you are unhappy with your purchase for ANY reason, we will refund or exchange your purchase. All Sauce products are warranted against defects in materials and workmanship for the lifetime of the product (this includes tassels). We will repair or replace at our discretion. Please contact us if this situation should arise.

Email: info@sauceactive.com Phone: 855.830.5111

Return Details – please read carefully:

  • Please return merchandise in a clean and resalable condition, with original hangtags intact.
  • We suggest a traceable shipping method. Please keep your tracking numbers to properly document a safe return. Sauce cannot assume responsibility for lost or misdirected merchandise.
  • Fill out the return worksheet and return with your item(s). Sauce will not accept any returns, defective merchandise, or warranty items without a proof of purchase or a valid receipt.
  • Please allow 10-15 business days to receive your exchange product. If your exchange results in a balance owing, Sauce will email an invoice for the difference and ship when paid. It may be faster to place a replacement order & return your item for a refund.
  • Refunds will be made in the original form of payment for the product total only. Original shipping charges & return shipping charges are non-refundable. Please allow 5-10 days for the credit to post to your account.
  • If returning product due to defective workmanship, we will gladly reimburse your return freight within the first 90 days. Otherwise, return shipping charges are nonrefundable.
  • If we made a mistake with your order, we will pay to have the items returned to us, and replacements sent back to you.  Otherwise, shipping costs for items returned or exchanged are the customer’s responsibility.
  • We ask that merchandise be returned within 45 days of purchase. A return beyond 45 days requires pre-authorization and may result in in-store credit rather than a refund.
  • Sauce reserves the right to refuse any returns we feel to be excessive and/or in bad faith.

US Return Form

Canadian Return Form

Shipping rates for Wholesale or Club Orders

Shipping Information for US Customers

Wholesale or Club orders shipping to US addresses will be shipped via FedEx or USPS at our discretion.  We do not offer a flat rate quote, but instead, select the least expensive option available that meets your timeline & delivery needs.  If you have a special request or want an official estimate, please let us know.   

Shipping Rates for Canadian Customers 

Sauce works hard to ensure to make the shipping process as hassle-free and seamless for our Canadian customers. We do not make money on our shipping & do our best to pass along any efficiencies or discounts that we can find. We appreciate your business and in an effort to eliminate any surprises, we have come up with a standard flat rate shipping charge that is based on your order total.

Dollar Amount of Order (CAD Funds) ---> Shipping Charge from Bozeman to Canada (CAD Funds)

<$250 ---> $40
$250 - $499  ---> $45
$500 - $749 ---> $55
$750 - $999 ---> $70
$1000 - $1499 ---> $85
$1500 - $1999 ---> $100
$2000 - $2999 ---> $115
$3000 - $3999 ---> $130
$4000 - $4999 ---> $145
$5000 - $6999 ---> $180
$7000 - $9999 ---> $250
$10,000 and up ---> $ Quote at time of shipment