Custom FAQ's

Artwork Modification/Creation Charges

We strive to make our custom program budget friendly and as easy as possible for our customers. For that reason we generally make subtle logo changes or add certain text to your existing logo at no charge when the original is in an ideal format.

If we cannot work with current format of the logo you have, you will be charged an art fee, billed out at $60/hour. Many logos can be made within an hour, but some complex logos may take up to 3 hours. Once we have seen your logo, we will let you know if any additional art time will be required.

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File Formats 101

To ensure the highest quality finished product we require a vector format logo. However, in some cases it is possible for us to work with other formats.
Vector formats are denoted by files ending in; .eps (Encapsulated Post Script), .ai (Adobe Illustrator), and in some cases, .PDF (Portable Format Document).

If you only have a logo in .png, .jpg, .gif, or .tiff, please send us the version that is the highest resolution. Resolution is related to file size, so the larger the number of bytes, the more likely the file is to be high resolution. Even files under 5-600 kb, may not be high enough resolution. To see the size of the image you can try right-clicking on your file and selecting ‘get info’

Example of poor quality logo & example of high quality logo

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Poor Quality

High Quality

 

Poor Quality



High Quality

 

 

 

Need a Logo?

If you do not have a logo, we can work with you to create one. Design time will be billed at $60/hour. You will be provided with a vector logo for future use.

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Step By Step Process

Step 1. Use our online form to submit an inquiry. Please include information in all the mandatory fields, and send a logo if you have one.

Step 2. We will send you pricing information and answer any other questions that you may have. We will also review your logo and inform you of any art modification work that may be required. You will be provided with all the information you will need to place the order.

Step 3. Once your order has been submitted and received, Sauce will send you and official order confirmation and deposit invoice. A 50% deposit is required on ALL custom orders. Ship date is contingent on timely deposit. If the deposit payment is delayed, your ship date will also be delayed. Your credit card information will be encrypted and stored in our system. It will be billed for the final balance when the product is ready to ship.

Step 4. Once your deposit payment has been received, we will provide you with a digital proof for your order. When you are pleased with the proof and are ready to approve the order, your job is complete! We will take it from here!

Firm deadline? Be sure you tell us!

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Shipping Costs for Canadian Customers

SHIPPING:

We strive to find the cheapest shipping option possible for our Canadian Customers.  Most orders are shipped via US mail/Canada Post, but if the dollar value of the order is above $1600 CAD, we are required to ship via FedEx.  When FedEx clears a shipment through customs you will be required to fill out a Power of Attorney form, and provide FedEx with at Business Number that is registered for import.  Feel free to call Sauce if you have questions about shipping (855) 830-5111.

Below you will find a reasonable estimate of your expected shipping cost based on your order total.

  • Orders $ < 500 = approx. 8% of order total
  • Orders $ 501 - 1000 = approx. 7% of order total
  • Orders $ 1000 - 1500 = approx. 6% of order total
  • Orders $ 1500 – and up = 5% of order total or less

DUTIES/TARIFFS:

There are no Duties or tariffs on our products because they are USA made and qualify for the NAFTA agreement.

We always send the proper documentation with our shipments, but occasionally fees are charged by mistake.  In the instance of a mistaken duty/tariff charge, we facilitate the dispute and refund process.   Please save any documents that detail the charge and send them to us by fax or email.

GST & SALES TAX:

You will be required to pay GST to the carrier of the goods when the deliver your products. This is not the same as duty.  At this time we do not have a GST number and cannot bill GST to our customers, so we let the carrier of the goods take care of that for us to keep the Canada Revenue Agency happy :).
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WHICH OPTION IS BEST FOR MY ORDER?

The main factor that limits your options is time. If you have at least 8 weeks until your product is required, you can consider FC. If you need it sooner, BC is you only option. Three weeks is standard, but rush orders can be accommodated for a rush fee.

The other thing to consider is whether or not you want a variety of products in your order. If you want to mix and match products, prints and colors BC is the one!

If you want an identical look for everyone in your group, you can consider both options.

Finally, your budget and quantity may limit your options.

WILL THE HEAT TRANSFER COME OFF OR LOSE IT’S COLOR?

We use products that have been rated to 50 wash cycles (the industry standard).
That means that the decoration should last for 50 or more wash cycles without fading, cracking or peeling. We believe that this rating is more than sufficient for headwear products.

DO YOU OFFER ANY KIND OF GUARANTEE?

We want all of our customers to be satisfied with the finished product. If you are unhappy with the result for any reason, please get in touch with us and we will find a solution.

WHAT DO YOU MEAN BY MIX & MATCH WITHIN MY BASIC CUSTOM ORDER?

We mean that if some members of your group like headbands, while others prefer hats, you can order 10 of each and keep everyone happy. Or, if the girls want floral patterns, and the one man in your group likes blue, you can order 24 floral print hats and 1 blue one just for him.

Any other questions? Please include them in your inquiry or feel free to give us a
call 855-830-5111.